Return Policy
We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund, subject to the conditions outlined below.
Eligibility:
- Items must be unused and in original packaging.
Return Process:
- Initiate Return: Contact our customer service team within 30 days of delivery to request a return authorisation. Provide your order number and reason for return.
- Packaging: Repack the item securely in its original packaging. Include all accessories, manuals, and documentation.
- Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect, damaged or defective item). We recommend using a trackable shipping service or purchasing shipping insurance.
- Inspection: Once we receive your return, we will inspect it to ensure it meets the eligibility criteria.
- Refund/Exchange: Upon approval, we will process your refund within 5 business days. Refunds will be issued to the original payment method.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us as soon as possible. We will arrange for a replacement or refund at no additional cost to you.
Contact Information: For any questions or to initiate a return, please contact our customer service team at info@osiriscraftworks.com or using the contact form on the website.